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Placing an order is truly simple in our case. We have an online store, which allows you to directly place your orders with us. Go to our official website, click on Collections, browse through our listings, select the one you like, and proceed to checkout. Once checkout is complete, your order is placed with us.
No, we don’t accept any orders from outside the region of Hong Kong. All our operations are strictly limited within the space of Hong Kong, and we make sure that there’s no issue or delays within this territory. However, if you’re placing an order from somewhere else, we don’t accept that order.
Definitely, you can return a damaged or defective order within 30-days after delivery. However, be informed that we only accept returns if the order is in unused and original condition. If the order shows signs of alterations from what you’ve received, we will not accept your return. Nevertheless, you can place a return request by mailing to us.
Yes, we offer a 24-hour cancellation window for all the items that have been placed. This is the time we need for internal processing and preparation and packaging of your order. You can place a cancellation request with us, only if the given window hasn’t expired. After this window, no cancellations are entertained from our end.
No, we don’t charge delivery fees for any of the products bought from us. There is no additional delivery or return charges of any kind. All deliveries take place within 2-3 business days and we request you to be available. Besides, you must make sure that you enter the right address. The price you pay after delivery is the original price of the product itself.
No, you don’t have to pay any return or restocking fee, as we take complete responsibility of the same. Our company makes sure that there’s complete transparency on our part and thus, we’ve prepared a comprehensive Return and Refund Policy, to help our customers understand everything they need to know.
We ensure complete safety of any data that is shared with us. You can always refer to our Privacy Policy to understand what kind of data we collect, why we collect this data, and the safety measures we use to ensure complete privacy of all the data collected. You’re in a safe place with us.
We ensure that each collection we offer is thoughtfully designed and appropriately curated. Our artisans are experienced and have complete understanding of what should be done, to add the ultimate touch of refinement to any piece. Besides, all the materials we use are of high-quality and are sourced likewise as well.