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This Shipping Policy explains how orders placed through the Ornavavo website are prepared and delivered to customers in Hong Kong. Our decorative items are shipped with clear procedures so that visitors understand how the delivery process works from the moment an order is submitted until it reaches the customer.
Ornavavo follows responsible practices when handling personal details related to orders and deliveries. Any information collected during the ordering or shipping process is handled in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. This law governs how organizations collect, use, and store personal information. Delivery-related information is used only for order fulfillment and communication related to the shipment.
Once an order is successfully placed on the Ornavavo website, it goes through an internal review and preparation stage. During this time, order details are confirmed and the item is prepared for dispatch.
This internal processing period takes up to 24 hours. Orders are prepared within this timeframe before they are handed over to the delivery partner.
Customers may receive communication regarding their order if clarification is required or if there is any issue related to delivery details.
After internal processing is completed, the product is dispatched for delivery.
The total delivery timeframe is 2–3 business days, and this period already includes the initial 24 hours of internal processing mentioned above. In many cases, deliveries may arrive sooner depending on the delivery route and logistics conditions within Hong Kong.
Delivery timeframes are estimates and may occasionally vary due to circumstances beyond our control, such as weather conditions, transportation disruptions, or public holidays.
Ornavavo delivers decorative items within Hong Kong. Delivery services are arranged through trusted logistics partners that operate within the region.
Customers are encouraged to provide accurate contact and address information during checkout. Incorrect or incomplete details may cause delays in the delivery process.
If a delivery attempt cannot be completed due to inaccurate address information or unavailability of the recipient, additional arrangements may be required before another delivery attempt is scheduled.
All delivery costs are fully covered by Ornavavo.
Customers will not encounter additional or unexpected charges during the shipping process. The amount displayed during checkout is the exact amount payable upon delivery. No extra delivery charges, handling charges, or hidden fees will be added later.
This approach allows customers to place orders with clear expectations about the final payment amount.
Ornavavo currently accepts Cash on Delivery (COD) as the only payment method.
Customers make payment at the time the product is delivered , based on the amount shown during checkout. This approach supports transparency in transactions and allows customers to complete payment once the item reaches their location.
Delivery personnel will collect the payment during the delivery process.
Certain personal details such as name, contact number, and delivery address are required to complete shipments. These details are used only for order fulfillment, delivery coordination, and related communication.
Ornavavo manages such information in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Personal details are handled responsibly and are not used beyond the purposes connected with the order unless required by applicable laws.
If customers have questions about shipping procedures or delivery status, they may contact us using the details below:
Ornavavo
Email: decoration@ornavavo.com
Our team will review the inquiry and respond as soon as reasonably possible.