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Welcome to the website operated by Ornavavo. These Terms and Conditions outline the rules and expectations that apply when visitors browse the website or place orders for decorative items. By accessing or using this website, you agree to follow the terms described below.
These terms are created with consideration for applicable regulations in Hong Kong, including the Personal Data (Privacy) Ordinance (PDPO) , which governs the handling of personal information. If you do not agree with these terms, please refrain from using the website or placing orders.
Visitors may browse the Ornavavo website for personal and lawful purposes. By using this website, you agree not to:
We reserve the right to restrict access to the website if misuse or suspicious activity is detected.
Ornavavo offers decorative items through this website. We aim to present product descriptions, images, and details as clearly as possible. However, slight differences in color, appearance, or packaging may occur due to lighting conditions, screen settings, or manufacturing variations.
Product availability may change without prior notice. If an item becomes unavailable after an order is placed, we may contact the customer to discuss available options.
When an order is placed through the Ornavavo website, the customer confirms that the information provided during checkout is accurate and complete.
Ornavavo currently accepts Cash on Delivery (COD) as the only payment method. Customers pay the exact amount indicated during checkout when the order is delivered. No additional or hidden charges are applied beyond the amount displayed at checkout.
Orders go through an internal preparation process before shipment. As stated in the Shipping Policy, orders are processed within 24 hours before being dispatched.
The full delivery timeline is generally 2–3 business days, which already includes the 24-hour internal processing period. Delivery timelines may occasionally vary due to logistics conditions, weather disruptions, or public holidays.
All delivery charges are covered by Ornavavo, meaning customers do not pay any shipping fees.
Customers may request order cancellation before the item has been shipped .
Orders are prepared for shipment within 24 hours after they are placed , as described in the Shipping Policy. A cancellation request must be submitted within this processing window.
Once the item has been shipped after the 24-hour processing period, cancellations are no longer accepted. At that stage, the order moves forward through the delivery process.
Customers who wish to cancel an order should contact us as soon as possible through the email listed at the end of these terms.
Ornavavo provides a 30-day return window for specific situations such as defective items or incorrect items delivered.
If a return request is approved, the company arranges a pickup without charging return fees or restocking fees. After the returned item arrives, an inspection is completed within 24 hours.
Depending on product availability and customer preference, either an exchange or a full refund may be issued.
Since orders are paid through Cash on Delivery, refunds are completed through bank transfer. After bank details are received, refunds are processed within 24 hours, and the amount may appear in the customer’s bank account within 7–8 business days , depending on banking timelines.
Exchanges follow the same delivery timeframe described in the Shipping Policy.
Ornavavo collects certain personal details such as name, contact information, and delivery address to process orders and coordinate deliveries.
All personal information is handled in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Information is used only for purposes related to order processing, delivery coordination, and customer communication.
Further details about how personal information is handled can be found in the website’s Privacy Policy.
All website content, including text, images, logos, and design elements, belongs to Ornavavo unless otherwise stated. Unauthorized reproduction, distribution, or modification of website content is not permitted without prior written permission.
While Ornavavo works to maintain accurate website information and reliable delivery services, the company is not responsible for delays or issues caused by factors outside its control, including transportation disruptions, natural events, or incorrect customer information.
Ornavavo may update these Terms and Conditions when necessary to reflect operational changes, regulatory requirements, or improvements to website services. Updated terms will apply to future use of the website.
If you have questions regarding these Terms and Conditions, you may contact us through the following details:
Ornavavo
Email: decoration@ornavavo.com
Our team will review your inquiry and respond within a reasonable timeframe.